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Via Savoia 78

Rome, Italy 00198

FAQ

Frequently Asked Questions

What type of services Mailinto provide ?

We provide a web app that helps Email marketers to manage their campaigns.

With our app they can manage everything from one place like integrate sending servers, design or edit Email templates, upload and manage subscribers mail-lists, launching email campaigns, create automation processes, getting daily reports over campaigns.

What are daily reports?

Daily reports is one of the most powerful tools in our application.

This tool help you to follow up your campaigns and get you updated with information about the activity of your subscribers once they receive your Emails, whether opened, clicked, bounced, and more.

Where to buy sending servers ?

Sending providers offers Sending servers “SMTP, API, etc” which can be used to send Email messages in bulk.

There are many providers out there can provide you with sending servers like “Amazon AWS, Sendgrid, Mailgun, Elastic Email, Sparkpost, and others”

Does Mailinto provides sending servers?

No, we don’t provide any type of sending servers like SMTP, API, etc.

We only offer integration with other sending servers providers.

What does ``Sending credit`` means?

Means the maximum amount of Email messages you can send to your subscribers mail-lists per month through our app.

I have a problem with my sending servers!?

Don’t worry, our app is very smart when dealing with tech issues, in case our app couldn’t reach out to your sending server or messages didn’t go through for any reason, your sending credit will remain the same.

What is Mailinto Email template builder?

Our Email template builder is very easy to use, user friendly, responsive, drag and drop interface where you can design, edit, import Email templates.

You will also find regularly updated library of ready to use Email templates which you can edit to fit your business model.

Is it possible to upgrade or downgrade or cancel my subscription anytime?

To upgrade or downgrade between paid plans, it’s always an option you will find into your account dashboard.

But once you upgrade from free plan to a paid plan, you cannot downgrade to the free plan again.

You can cancel your subscription anytime.

 

I want to get my money back ``Refund``?

If you want your money back for any reason within 30 days since you subscribed to any paid plan, you will get 100% refund.

You can send to support@mailinto.com asking for refund.

Normally we processed the refund process within 6 hours.